H3 Operations — Privacy Policy
Last updated: July 12, 2026
H3 Operations LLC ("H3 Operations," "we," "us," or "our") provides software and communication tools for service-based businesses. This policy explains what information we collect, how we use it, and the choices you have — including specific terms for our text messaging program.
1. Information We Collect
- Contact information you provide directly: name, phone number, email address, business name, and address.
- Communications data: call transcripts, text messages, and form submissions when you interact with our platform or a business using our platform.
- Usage data: how you interact with our website and product, collected automatically (e.g., pages visited, device/browser type).
- Payment information: handled directly by our payment processor (Stripe); we do not store full card numbers on our own systems.
2. How We Use Information
We use collected information to:
- Provide and operate the H3 Operations platform for our business customers and their end customers
- Respond to inquiries and fulfill signup or service requests
- Send appointment confirmations, service follow-ups, and account-related messages
- Improve and secure our platform
- Meet legal and regulatory obligations
3. Text Messaging (SMS) Program
If you opt in to receive text messages from H3 Operations or a business using our platform:
- You will receive messages such as appointment confirmations, service follow-ups, and account updates.
- Message and data rates may apply. Message frequency varies based on your interactions.
- Consent to receive texts is never a condition of purchasing any product or service.
- You may opt out at any time by replying STOP to any message. You will receive one final confirmation message.
- For help, reply HELP or contact us at admin@h3operations.com or (877) 368-2008.
- We do not sell or share your mobile phone number or opt-in status with third parties for their own marketing purposes. Phone numbers collected for SMS consent are used solely to deliver the service-related messages described here.
- Supported carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell personal information. We may share information with:
- Service providers who help us operate the platform (e.g., cloud hosting, payment processing, communications infrastructure), bound by confidentiality obligations
- Business customers of H3 Operations, with respect to data about their own end customers (e.g., a plumbing company using H3 sees its own customers' call and lead data)
- Legal or regulatory authorities, when required by law
5. Data Retention
We retain personal information for as long as needed to provide our services and to comply with legal obligations. You may request deletion of your information by contacting us at info@h3operations.com.
6. Your Choices
- Text messages: opt out anytime by replying STOP.
- Email: unsubscribe via the link in any marketing email.
- Access or deletion requests: contact us at admin@h3operations.com.
7. Data Security
We use industry-standard safeguards — including encryption in transit and access controls — to protect the information we collect. No system is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. We will post the updated version here with a revised "Last updated" date.
10. Contact Us
H3 Operations LLC
2600 East Southlake Boulevard, Ste 120259
Southlake, TX 76092-6634
admin@h3operations.com
(877) 368-2008